Return and Refund Policy

Quick Overview

  • 30-Day Return Window: You have 30 days from delivery to send items back.
  • No Extra Fees: We don’t charge restocking fees.
  • Refunds: Processed within 7 days after approval.
  • Return Postage: You’ll need to cover return shipping costs.

How to Start a Return

Just email us at support@mirevi.co.uk with:

  • Your order details
  • The reason for your return
  • Photos if there’s an issue (like damage or defects)

Once we approve your request, we’ll send you all the details you need, including the return address. Please make sure the item is packed securely, the original packaging works best. We also recommend using a tracked delivery service.

When your return arrives, we’ll check it and process your refund.

Refunds

Refunds go back to your original payment method. It usually takes up to 7 days to show in your account, depending on your bank or card provider. We’ll send you an email as soon as it’s processed.

Good to Know

  • No restocking fees
  • Original delivery costs aren’t refundable
  • Refund times can vary depending on your payment provider

Exchanges

Want a different size, colour, or model? No problem:

  1. Email support@mirevi.co.uk with your order details and what you’d like to exchange.
  2. We’ll approve your request and give you return instructions.
  3. Once we’ve got your return, we’ll send out your replacement.

If the item you want isn’t in stock, we’ll refund you instead.

Return Conditions

To be eligible, items must be:

  • Unused and in their original condition
  • Sent back with all tags, labels, and packaging

We can’t accept returns for items damaged through misuse, poor handling, or normal wear and tear. Returns made after 30 days won’t be accepted.

Cancelling an Order

If you’d like to cancel, please contact us at support@mirevi.co.uk as soon as possible. If your order hasn’t been processed or shipped yet, we’ll do our best to cancel it. If it’s already on its way, you can still return it once it arrives.

Is there an issue with your order?

We’re sorry if you’ve received the wrong item or something that’s faulty. Here’s what to do:

  1. Take a few clear photos of the problem (and the packaging if relevant).
  2. Email support@mirevi.co.uk with your order number and the pictures.

Once we’ve checked, we’ll arrange a replacement or refund right away.

This returns policy works alongside our Terms of Service.

Contact

Customer Services Hours: 
Monday to Friday: 9:00 - 17:00 GMT

Email: support@mirevi.co.uk
Phone Number: +447451268701

Store Name: Mirevi

Address:
9 Holbeach Close
London NW9 5BB
United Kingdom