Return and Refund Policy

Just email us at support@mirevi.co.uk with:

• Your order details
• The reason for your return
• Photos if there’s an issue (like damage or defects)
  

Once we approve your request, we’ll send you all the details you need, including the return address. Please make sure the item is packed securely — the original packaging works best. We also recommend using a tracked delivery service.

When your return arrives, we’ll check it and process your refund.

This returns policy works alongside our Terms of Service.

Refunds go back to your original payment method. It usually takes up to 7 days to show in your account, depending on your bank or card provider. We’ll send you an email as soon as it’s processed.

• No restocking fees
• Refund times can vary depending on your payment provider

Want a different size, colour, or model? No problem:

1. Email support@mirevi.co.uk with your order details and what you’d like to exchange.
   
2. We’ll approve your request and give you return instructions.
   
3. Once we’ve got your return, we’ll send out your replacement.

To be eligible, items must be:

• Unused and in their original condition
  
• Sent back with all tags, labels, and packaging
  

We can’t accept returns for items damaged through misuse, poor handling, or normal wear and tear. Returns made after 30 days won’t be accepted.

If you’d like to cancel, please contact us at support@mirevi.co.uk as soon as possible. If your order hasn’t been processed or shipped yet, we’ll do our best to cancel it. If it’s already on its way, you can still return it once it arrives.

We’re sorry if you’ve received the wrong item or something that’s faulty. Here’s what to do:

1. Take a few clear photos of the problem (and the packaging if relevant).
   
2. Email support@mirevi.co.uk with your order number and the pictures.
   

Once we’ve checked, we’ll arrange a replacement or refund right away.