Frequently Asked Questions

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How can I contact you?

You can reach us via support@mirevi.co.uk, +447441425773, or through our contact form if you have any questions.

How long does it take to process and ship my order?

  • Order Processing Time: Our standard order processing time is between 1 to 2 working days (Monday to Friday).
  • Shipping Duration: Once dispatched, orders generally take between 3 to 4 working days (Monday to Friday) to arrive.

How long will it take to receive a refund after I return an item?

After we receive and inspect your returned item, the refund will be processed within 7 days to the original payment method.

Is the return shipping free?

No, customers are responsible for return shipping costs.

How do I start the return process?

To initiate a return, email us at support@mirevi.co.uk with your order details and reason for return. We will guide you through the next steps.

Business Information
Mirevi is operated by Trust Ads, s.r.o., a company registered in the Czech Republic.

  • Company Number: 21681953
  • DUNS Number: 764384156
  • VAT Number: CZ21681953

Address:
Křižíkova 44
Prague 18600

Customer Services Hours: Monday to Friday: 9:00 - 17:00 GMT